Exchange and Return Policy

Product Exchange and Return Policy:

If the customer does not receive the product, they are entitled to request a refund of the product amount only, excluding shipping fees, taxes, and customs duties (if applicable). The remaining amount will be refunded within 15 business days from the date the refund is approved by the website. The refund will be processed using the same payment method used for the original purchase.

If the received product is proven to be completely or partially damaged or defective, the customer has the right to request a replacement within three (3) days from the date of receipt.

The customer must contact us through our official website and notify us immediately via our official email or phone number, providing a clear photo and/or video showing the product defect along with the order number and receipt number within no more than 24 hours from the time and date of receipt. Failure to do so will result in the customer forfeiting their right to return or exchange the product.

If the product arrives with any visible issues or damage, the customer must document it with clear photos, refuse to accept the delivery, and notify the website within no more than 24 hours of receipt. This enables the website to review the issue and communicate with the customer accordingly. Please note that accepting the product is considered full acknowledgment and satisfaction with its condition, and the customer waives the right to any future claims.

To maintain product quality and safety, the website will not accept returns or exchanges in the following cases:

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  If the return or exchange request is submitted after the specified period has expired.

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  If the product has been used, damaged, altered, or is not in the same condition in which it was received, or if the security seal is removed.

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  If the product has been tampered with or its serial number has been removed.

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  If the product is missing its price tag, original labels, packaging, or any of its accessories.

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Please note that the customer bears all shipping and handling costs in case of a return or exchange request.